Quality plays a leading role in solving problems to improve the competitiveness of service organizations. Due to the ever-growing number of market players and increased competition, an organization can only remain competitive if there is a stable demand for its services, which is guaranteed by high-quality services on demand.The concept of "quality" has been refined and developed over many centuries as the needs of society have grown and diversified, and the production possibilities to meet those needs have increased. The process of development and change in the nature of quality and its parameters has been particularly active in recent decades, when the requirements and methods for its assessment have changed rapidly.
The modern concept of quality management including the service sector is based on the definition of quality
The definition of quality is contained in international standards: quality is the degree to which the intrinsic characteristics of an object conform to requirements overall .Based on the analysis whatsapp mobile number list of this definition, the following essential characteristics of quality were identified :Quality is considered as a degree, i.e. as a relative category, it depends on the fulfillment of certain requirements of Australia WhatsApp Numbers List. This indicates the impossibility of achieving an absolute level of quality once and for all due to the constantly changing requirements for ;
The possibility of differentiating quality levels (categories, classes) according to the observance of certain requirements for objects; both goods and services.Oriented to meet the specific requirements of the subject, which are mandatory or generally assumed, rather than any expectations placed on the individual.The definition given by the International Standard contains a general understanding of quality that can be applied to any objectConsidering the concept of "service quality", most domestic researchers do not pay attention to whether the DEB directory meets the requirements, but focus on the ability to meet the requirements (Table 1). Therefore, service quality as an economic category is a set of service attributes (characteristics) that determine its ability to satisfy demand.